Amazon Orders Cancelled Due To A Pricing System Error

On August 25, 2026, I purchased two different Vans shoes from the seller Superstep via Amazon.com.tr. The orders and prices were as follows: Order No. 405-5421755-0730710 for TRY 322 and Order No. 405-5558046-9558704 for TRY 359. I completed both purchases at the prices displayed to me on Amazon.com.tr and the payments were successfully taken. On August 26, 2026, I received an email stating that the product prices had allegedly been entered incorrectly due to a “system error” and that both of my orders had been cancelled and refunded. As a consumer, I purchased products that were openly listed and available for sale on your platform at the prices shown by your system. It was not possible for me to know or detect in advance whether there was any alleged error in the seller’s or the system’s pricing. Despite this, after my orders were created and my payments were received, both orders were unilaterally cancelled solely on the basis of an alleged “system error in pricing.” I can also see that the same products continue to be offered for sale on Amazon.com.tr by other sellers. At the moment, the products are listed by Korayspor and BOYNER BÜYÜK MAĞAZACILIK, which shows that the products themselves are available on the market and that the issue is related to pricing and the unilateral cancellation of my confirmed orders. Following the cancellation notice, I submitted a written complaint to Amazon.com.tr and requested that my orders be honoured and the products delivered at the prices at which I purchased them. In response, I only received a notification stating that the team handling my case was working to respond within 6 hours. However, this period has long passed and I have still not received any substantive or reasoned response regarding my complaint. The refund of the purchase price does not mean that I accept the cancellation of my orders or waive my rights arising from the completed purchase. I do not consider the situation resolved merely because the amounts were refunded to my account. I therefore request that both of my orders be reinstated and that the products be delivered to me at the prices valid at the time of purchase on August 25, 2026, namely TRY 322 and TRY 359. If this request is rejected, I request a clear and detailed explanation of the alleged “system pricing error” and the specific legal and factual grounds on which my confirmed and paid orders were cancelled instead of being fulfilled.