Amazon FBA Partnership Resulted In Unwanted Charges, Unpicked Goods, Unresponsive Support

Last Friday client specialist Al** from Amazon called us. She asked if we would think about sending our products to Amazon under FBA agreement. We thought let's give it a try and decided to send 5 products. The client rep led us through the process we completed all the paper work and called a courier from ups which is their contracted logistics partner. We arranged the delivery for Monday. On monday ups did not come to pick up the goods. They were unreachable by phone and did not answer our emails. I wrote to Amazon, and they said it was none of their business and i should contact ups. But that evening I saw that Amazon charged me for FBA carrier that did not come to pick up the goods!!!!!! I wrote to the support center and none of them was even slightly interested! They kept saying it's none of their business. Of course the company rep Alin has disappeared. I have never ever seen a more unprofessional company, I wanted to close my account to not have anything to do with Amazon again, but the answer was I had to pay for the logistic fee which did not take place before I close my account. To Amazon&UPS management, correct what you have done wrong.