I placed an order from Amazon for Whiskas junior wet cat food, 9 packs of 4 pieces each, and received the delivery in Eskişehir on 19 May. The products were delivered in an improper way, the packages were damaged and some of them had leaked, so they were not suitable for my cat’s consumption. I paid a total of ₺402 for this order and I have not received any refund or replacement so far. After noticing the damage, I contacted Amazon customer service and sent photos of the damaged and leaking products multiple times. Despite clearly showing the situation, I was informed that they would not resolve the issue, and my request was rejected. I request that my order be resent as the same order and quantity (9 packs x 4 Whiskas junior wet cat food) in a proper box and packaging so that the products are not damaged during delivery.
On December 13, 2024, I placed an order for a 10 kg Hills cat food from Amazon Turkey (www.amazon.com.tr). The order was scheduled for delivery by the courier on December 14, 2024, but was returned to Amazon the same day due to "damage during transportation." The order page on Amazon stated that a r...
On June 20, 2023, I ordered a cat litter box from their website, which cost me 498.50 TL. However, instead of receiving the product I ordered, they sent me a completely different and much cheaper model worth around 200 TL. I have attached pictures of the item I ordered and the one I received. I cont...
I recently purchased 24 packs of Gourmet Gold cat food from the Kirpipet seller on Amazon for 162.90 TL for three packages. Unfortunately, when I received my order, I discovered that it was incomplete. I was supposed to receive 72 packs in total, but only 18 were delivered to me. Despite my efforts,...
I recently purchased Royal Canin cat food from Amazon Turkey, but the seller failed to mention that it was designed specifically for neutered cats, and I unknowingly purchased it. Now I want to return the product, but Amazon will not accept it. Their return policy states unequivocally that returns a...
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