Amazon Delayed Order: Asus ROG Strix LC III 360 Not Shipped

2

I placed an order on Amazon on 24 September 2026 for the product “Asus ROG Strix LC III 360 ARGB 360mm CPU Liquid Cooler” with order number 171-0993157-0985142. From the beginning, the estimated delivery date was shown as 12–14 October, however the delivery date is constantly postponed and the product is still not shipped. When I contacted the seller, I learned that the product has not even been handed over to cargo and the order has not been approved by Amazon, so the product is effectively non-existent in the process. At the same time, the order is not cancelled either, so I am left in a position where neither the product is delivered nor the order is properly cancelled. I request that my order be immediately approved and shipped without any further delay. If this is not possible, I ask for the order to be cancelled without any additional action required from my side and for a full refund to be processed as soon as possible. I kindly ask for my grievance to be resolved urgently and for clear information to be provided about the status of my order.

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