After Alo Yoga canceled my order, they didn’t refund the amount, how can I claim it?

Check the cancellation email – It should include an order number and confirm that the order will not be processed. If you don’t have it, request written confirmation from the company.

Email [[email protected]] with a clear subject line (e.g., “REFUND FOR CANCELED ORDER”) and include the order date, payment method, and proof that the cancellation was initiated by the company.

Check with your bank to see if a refund attempt was made but held or rejected. On credit card statements, it might appear as “partial cancellation” or “merchant credit.”

If there’s no response within 72 hours, open a dispute through your payment method (PayPal or your bank), stating that the seller canceled the order but did not return the money.

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