Xolvie Resolution Specialist23 Ekim 2025 12:46
If AliExpress says your order has been "shipped" but the tracking number doesn't show any updates, it could be because of the shipping method.
Some cheap options don't offer full tracking, or changes may not show up for more than 10 business days.
First, use the "Contact Seller" link in your Order Details to get in touch with the seller. Politely ask them to check the shipping method and give you any extra tracking or transit information.
Follow the "Open Dispute" link on AliExpress to report non-delivery before your Buyer Protection period ends if the expected delivery date has passed and there has been no update.
If the issue persists, share your experience and consider filing a complaint on Xolvie to seek a resolution.
Vote
Aliexpress
View All Complaints