Akbank still hasn’t paid our salary promotion, even though it’s been two months. We were told that the promotion would be deposited a few days after our first salary payment, but I have yet to receive anything. I’m a public sector employee working for a municipality, and we had agreed on a promotion of ₺48,200. Initially, customer service was very helpful, but once they secured me as a customer, they seemed to stop caring. It’s frustrating to be left waiting like this. I trusted the bank, and now 3,000 employees are in the same situation. This delay is causing unnecessary stress. Please deposit the amount you promised.
Moving my pension to Akbank, I expected to get ₺2500 in chip money as part of their pension transfer promotion. After two months of waiting, I kept getting told there was no problem even after several calls to customer support. But today, a representative told me I would not be qualified for the pro...
I am a salary customer of Akbank and joined the housing dues campaign in October 2024. The campaign promised a 25% refund of the monthly payment amount, provided that I set up two automatic bill payment instructions. Despite calling multiple times, I’ve only received one refund so far. After that, n...
I submitted a spending dispute to Akbank 22 days ago, and I have yet to receive any updates—no messages, no emails, no explanations at all. ₺13,000 was taken from my credit card, and while the bank had no problem processing that transaction, they seem to disappear when it comes to addressing the iss...
On 16/06/2025, I deposited ₺4,300 into an Akbank ATM in Antalya. I received a warning saying, "We are currently experiencing a problem and cannot proc...
I made two one-time payments with my Akbank salary card and processed a return on 03.08.2024. However, as of today, the money has still not been credi...
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