I am an Akbank Axess University credit card user. I have tried to request a credit limit increase at least ten times, but I keep getting an error code through the bank’s app. Apparently, the limit increase can only be done via the app. When I contact customer service, they tell me there's nothing they can do and direct me to the branch. At the branch, I get different answers each time. I regularly use this card and pay my statement balance on time. I have been a customer of this bank for 2-3 years, yet I am unable to get my limit increased. I am frustrated and request that my credit limit increase be processed.
I applied for an Akbank Axess credit card by phone on 09.10.2025. During the application, the customer representative informed me that there was a special campaign for this card and guaranteed that each time my total spending—completed even in separate transactions—reached ₺3,000, I would receive ₺8...
I applied for an Akbank credit card to enroll my child in school, and when it arrived, it had a limit of ₺10,000. I requested a limit increase, but they refused and told me to lower the limits of my other bank cards. I closed a card worth ₺297,000 and reduced the limit of my ₺53,000 card to ₺15,000,...
I made at least 10 calls to my customer to lower my limit due to my credit card becoming inactive. With both call center and branch representatives. Even though I explained my problem in detail, my problem was persistently not solved, and even the headquarters stated that they could not solve the pr...
I reached out to Akbank to ask for a lower credit card limit, and it turned out to be a frustrating experience. Even though they can quickly get in touch when it suits them, I ended up waiting on hold for 25 minutes without any solution. It's pretty annoying that boosting the credit limit is super e...
I haven’t been able to use my Akbank credit card for a while. Initially, the magnetic strip on my original card stopped working, so a new card was sent to me. Although I set a PIN through the mobile app, every time I try to use the new card, I receive an "incorrect PIN" error, and I haven’t been abl...
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