Akbank's legal department has been contacting my family members and relatives about my overdue debt, sharing my personal data and information without my consent. According to Article 136 of the Turkish Penal Code, it is illegal under KVKK (Personal Data Protection Law) to contact anyone other than the debtor regarding the debt, and such actions are punishable by imprisonment from 1.5 to 6 years. Additionally, under Article 125, calling people other than the debtor is considered a violation of personal honor and reputation. Both my mother and father were called during the day and were told, "Pay your son's debt or we’ll come to your house for foreclosure." I will file official complaints with the relevant authorities, along with supporting documents. Phone number ending in: 9111.
I took out a loan from Akbank. When I wanted to restructure my loan, I was first told that the legal follow-up process had not yet started and that it needed to begin for restructuring to be possible. However, once the legal follow-up process began, they transferred my file to a law firm and claimed...
I have been victimized due to Akbank’s security vulnerability, and the bank refuses to take responsibility! On 10.02.2025, a total of ₺196,283.05 in credit and cash advance (Artı Para) was taken from my Akbank account, which I have not used for a year and do not even have a credit card linked to. Fr...
On 14.08.2025, I received an SMS from Akbank stating that I could use Overdraft with 0% interest between 21.08.2025 and 09.09.2025. To be sure, I called customer service the same day at 16:33 and asked for detailed information. I explained that it would be my first time using Overdraft and asked, fo...
There is either a security breach or insider data leak at Akbank. The bank allows money to be withdrawn and transactions to be made from my account without my knowledge. For the past year, money has been withdrawn intermittently from my Facebook-linked pension account. I call customer service and fi...
During my call with an Akbank customer representative, I was informed about a campaign offering a ₺500 refund per invoice for my two monthly automatic bill payment orders. However, I only received one refund. After completing my automatic payments for two months, I requested to cancel my automatic p...
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