I took out a loan from Akbank. When I wanted to restructure my loan, I was first told that the legal follow-up process had not yet started and that it needed to begin for restructuring to be possible. However, once the legal follow-up process began, they transferred my file to a law firm and claimed they could no longer restructure the loan, stating that the full debt must be paid. This back-and-forth caused significant financial and emotional stress, as I had hoped restructuring would ease my burden. Despite the Banking Regulation and Supervision Agency's decision, no action is being taken. The law firm is also obtaining my relatives' contact information in violation of Personal Data Protection Law, which is both unethical and illegal. I will file every possible complaint to protect my rights and expose these practices.
My Akbank accounts are still blocked due to a previous enforcement file, even though I fully paid my debt and the file has been shown as closed on UYAP and through all official channels for about a month. Other banks where I had the same enforcement promptly lifted their blocks after closure, but Ak...
Akbank's legal department has been contacting my family members and relatives about my overdue debt, sharing my personal data and information without my consent. According to Article 136 of the Turkish Penal Code, it is illegal under KVKK (Personal Data Protection Law) to contact anyone other than t...
On June 18th, I settled the total amount requested, covering all enforcement and attorney fees associated with my case. Even after meeting all my obligations, Akbank has unjustly held onto my money without providing a proper explanation. I reached out to them several times and filed three different ...
When I requested to restructure my personal loan of ₺276,000 from Akbank, they informed me that it could not be extended beyond 12 months and offered no assistance whatsoever to their customer. I even explained my financial difficulties and asked for flexibility, but they remained unhelpful. I want ...
Akbank unfairly applies late payment interest. My statement from last month was shown as incomplete by the application. I paid the full amount of my statement shown, but in this month's statement, I saw that there was a debt of 5 thousand from last month and the related delay interest was applied. S...
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