On August 15, 2025, I traveled with my family on an Ajet flight from Istanbul Sabiha Gökçen Airport to Cologne Airport. We checked in a total of 13 suitcases, but once we arrived home, we realized that one bag was missing. The missing luggage is a dark pink, carry-on-sized suitcase containing household items. While we still have all the baggage tags, we are unsure under which name this particular suitcase was registered.
I am confident that the luggage was left behind at the airport rather than being lost or stolen, but I have received no updates or assistance so far. I have not yet contacted Ajet customer service or the Cologne Airport lost and found office, because I am unsure of the correct procedure. Am I supposed to go directly to the airport to retrieve the suitcase, or do I need to file an official report first?
Considering that passengers rely on airlines to properly handle and track their luggage, this situation is unacceptable and has caused unnecessary stress after an international trip. I request immediate guidance from Ajet on how to reclaim my suitcase and expect the airline to ensure it is returned to me without delay.
On Monday, September 15, we had an Ajet flight from Bodrum Milas Airport to Sabiha Gökçen Airport with a connection to Gaziantep. Upon arrival in Gaziantep, we discovered that our luggage had been lost. Despite calling multiple times, we have not received any answers or updates regarding the status ...
On August 16, 2025, at 04:30 AM, I flew from Cairo to Istanbul Sabiha Gökçen Airport with AnadoluJet. After landing, I discovered that my checked baggage was missing. I immediately reported the issue at the airport and filled out a lost baggage form, where I was given a reference number: SAWVF61114....
On August 9, 2025, I flew from Lyon Airport to Antalya Airport with a layover at Istanbul Sabiha Gökçen. My checked luggage with PNR code 2Z4J7H was not delivered upon arrival in Antalya. The missing suitcase contained valuable items including kitchen equipment purchased in France, three chef jacket...
Dear Sir/Madam, Following my flight with AJet, I discovered that my suitcase had been seriously damaged and some of its contents were missing. I attempted to report this issue to your staff immediately upon receiving my baggage; however, I was informed that I should not leave the baggage claim area....
On July 30, 2025, the Ajet flight VF4123 from Bingöl to Ankara, scheduled to depart at 13:30, was first delayed due to a lack of fuel and was rescheduled for 16:30. Eventually, the flight took off at 17:30. Upon arrival in Ankara, we were informed that our baggage had been left behind in Diyarbakır ...
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