I wanted to cancel a flight ticket I purchased from the Jet company through Obilet for certain reasons. However, when I tried to cancel it, I saw that the refund amount was displayed as ₺0, with the entire ticket price deducted as a penalty. When I called Ajet customer service, the representative spoke harshly, as if they were being forced to do their job. Despite trying to reschedule for the next day, the system showed a higher fare than the ticket price for that day. I was unable to cancel the ticket, and the fare change also seemed like an unfair profit. I request that the necessary actions be taken regarding this matter; otherwise, I will file a complaint with the Consumer Arbitration Board.
I purchased a ticket from Ajet Airlines, but now I can't change, cancel, or even get a refund. When I contacted customer service, I waited on hold for ages, only to be met with rude and dismissive responses. They are charging more for a ticket change than the original price, which makes absolutely ...
On January 4, 2025, I bought a flight ticket using the Obilet app for an Ajet flight set for January 7, 2025, from Istanbul Airport to Erzincan Airport. So, on January 6, 2025, I made the choice to cancel my ticket. I reached out to customer service and found out that because the flight date was com...
AJet has caused me serious frustration and financial loss over what should have been a simple request to reschedule three tickets. Even though the cancellation fee is listed as ₺0 and the tickets can’t be converted to open status, when I tried to change the date, I was hit with a fare difference tha...
On 21.11.2025, I purchased two tickets under the same reservation through Ajet, and when one of these tickets was cancelled, I received a refund, although a deduction was applied; however, for the other ticket within the same reservation, I was told that only ₺198 would be refunded. Considering that...
I bought a round-trip ticket from Ankara to Elazığ for May 2, 2025, with the return scheduled for May 11, 2025, via Obilet. I had to cancel my ticket because of unexpected issues. Unfortunately, from the ₺3114 I paid, I only received a refund of ₺153. I reached out to Obilet, and they got back to me...
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