On January 4, 2025, I bought a flight ticket using the Obilet app for an Ajet flight set for January 7, 2025, from Istanbul Airport to Erzincan Airport. So, on January 6, 2025, I made the choice to cancel my ticket. I reached out to customer service and found out that because the flight date was coming up soon, they would take 85 percent of the ticket price as a cancellation fee. Because of this big deduction, my cancellation request didn't go through. I think this policy is not fair, particularly for travelers who might have to cancel their plans right before the flight because of unexpected situations. Could you please take another look at the cancellation terms? This situation has put a bit of a financial strain on me.
I bought a round-trip ticket from Ankara to Elazığ for May 2, 2025, with the return scheduled for May 11, 2025, via Obilet. I had to cancel my ticket because of unexpected issues. Unfortunately, from the ₺3114 I paid, I only received a refund of ₺153. I reached out to Obilet, and they got back to me...
I wanted to cancel a flight ticket I purchased from the Jet company through Obilet for certain reasons. However, when I tried to cancel it, I saw that the refund amount was displayed as ₺0, with the entire ticket price deducted as a penalty. When I called Ajet customer service, the representative sp...
I cancelled my Istanbul - Basel tickets for 2 people with PNR number 1Q1NF1, more than 24 hours ago, via the AJET application. I had purchased my tickets for ₺11,456.42, especially as a Premium package, but the refunded amount was ₺5993.36. So a deduction of ₺5.463,06 was made. In my conversation wi...
I booked a flight with AJet (Flight VF3074, Istanbul to Izmir, February 7, 2025), only for it to be canceled just two days before departure due to vague “operational reasons.” With no alternative flights available, I had no choice but to cancel my ticket. I planned my entire trip around this flight...
I bought 4 plane tickets using the AJet app and canceled them within a day. I paid a total of ₺12,491.62 for the tickets, but I only got back ₺4,251.02. This situation seems really unfair to me. There's just no good reason for not getting a full refund for tickets that were canceled on such short no...
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