Through Airbnb, I booked a room at Pinna Home Marmaris after discussions with the owner. We made a 9-day reservation for July on March 3 and paid a portion of the fee. On May 5, it was canceled without any explanation, and the payment was refunded. We tried to contact Pinna Home but couldn't reach them. Airbnb fails to protect the customer's rights, and Pinna Home is an unreliable establishment. Before making the reservation, the owner assured us that there would be no issues and the dates were available. The establishment not only fails to provide a cancellation reason but also remains unreachable. Truly disappointing!
I booked two stays in Antalya via Airbnb for June 7–8, 2025 using reservation codes HM9PXKRAP5 and HMXFPKP22K, and I paid the full amount in advance. Unfortunately, my flight was canceled, so I couldn’t travel. I immediately informed Airbnb of the situation and requested a refund. However, I’ve been...
My friends and I booked a villa on Airbnb for September 12-14, but for 8 days we received absolutely no support from Airbnb. Immediately after booking, Mr. B******, who manages the host's property, contacted us to inform us that they had already rented the villa to someone else by taking a deposit f...
I made a three-day reservation in Milas through Airbnb and traveled all the way from Istanbul to Muğla, excited for my holiday. However, upon arriving at the house, it became evident that it did not meet my expectations. In fact, it was so disappointing that I couldn't bear to stay there any longer,...
I booked a four-person private villa through Airbnb for two weeks in March. Due to changes in our plans, we shortened the reservation to one week. The total amount was ₺56,000, of which we paid ₺39,000 upfront. Three weeks before our reservation date, I couldn't access my account. After creating a n...
We rented a house through their website and had already paid a portion of the booking. However, due to urgent personal health reasons, we had to cancel the reservation. We explained our situation to the host, who seemed to understand and assured us that our money would be refunded upon cancellation....
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