I’m furious with how Agoda handled my booking #1576645620. I specifically booked an “Oceanview Hillside Pool Villa” at SAii Phi Phi Island Village and even paid extra for the ocean view. My confirmation email from Agoda clearly states “oceanview,” and I have the receipt to prove it. But when I contacted the resort directly, they told me Agoda only booked us into a “Hillside Pool Villa”—a room with no ocean view at all.
This is completely unacceptable. Agoda misrepresented the booking and failed to deliver the room I paid for. The hotel confirmed this issue must be corrected by Agoda, but it’s been impossible to reach anyone for help. I feel scammed, and I’m tired of automated replies and no real customer service.
Today, I called Corendon Playa Kemer to confirm my reservation made through Agoda. They told me I only have a booking for a land view standard room, but my reservation was for a sea view double Superior room. This mix-up is frustrating and unacceptable. I’ve tried contacting Agoda customer service m...
I’ve booked through Agoda before and while the room didn’t quite match the photos, I didn’t have major issues—until now. This time, I made a reservation for Aura Plus Hotel in Alaçatı under reservation number 1602985290. The booking went through on Agoda and was marked as confirmed. But when I arri...
I booked a sea-view room with a balcony and breakfast included at Atlantico Marina Hotel in Ponta Delgada, Azores, through Agoda for March 10-15. My payment was processed, and my reservation clearly stated the room type I selected. However, when I arrived at the hotel for check-in on March 10, they...
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