Agoda.com Reservation Refund Issue - Cancellation Policy Discrepancies
I made a reservation for 2 days from August 14-16 through Agoda.com from Turkey to Vienna at "Cozy Rooms in an Elegant House" on July 28, 2024. I paid with my credit card and later decided to cancel the reservation. Despite the cancellation option being active in the Agoda.com application, I was informed that the cancellation could not be processed and that no refund would be issued due to the cancellation policy. Agoda.com claimed they had no control over the business’s policy and that "Cozy Rooms in an Elegant House" had its own cancellation rules. However, the application allowed for reservation cancellation. I canceled the reservation on the same day it was made, but I have not received a refund. Can you assist in resolving this issue?
Thank you for your reply. As mentioned earlier, please communicate with us again via email if you need further assistance. We are unable to assist you here for now due to security and privacy reasons. Thanks. ^ Ethan
Hi, we are afraid but we are not able to assist your inquiry here due to security reasons. We have already sent an email to the registered email address. Please check your inbox and reply to the email so that we can look into it via a verified channel. Thank you. ^TK
Sure, here is the translation of the text from Turkish to English: You are not afraid of anyone. I wrote you an e-mail many times. Refund my fee. You keep sending me emails saying we don't refund money. Is this how you solve the mystery? You can't solve the problem. Because your artificial intelligence robots and bot accounts don't know how to help. I want a refund for the reservation I canceled.
Sure, here's the translation from Turkish to English: "Merhaba, özür dileriz. Daha önce belirttiğimiz gibi, güvenlik ve gizlilik nedenleriyle şu anda burada size yardımcı olamadığımız için, lütfen daha fazla yardıma ihtiyacınız olursa bizimle e-posta yoluyla tekrar iletişime geçin. Teşekkür ederiz. ^hs" Let me know if you need any further assistance!
The help you will give me is to refund my money to my account number according to the information I sent you before. I expect you to refund my money.
Still no response. Please don't believe these. Because they are running this with artificial intelligence...
Hello, we apologize for the unpleasant experience you had with us. Please know that we are here to assist you in any way we can. If you have any additional concerns, please reply to our email and we will review it for you immediately. Thank you. ^Farisha
The translation of "Yalancısınız" from Turkish to English is "You are a liar."
