Özcan

Verified

Member since June 2010

Complaints

Agoda Unauthorized Charge and Poor Customer Service Issue

August 4, 2024 12:06 AM168

Agoda.com has defrauded me by not refunding my money. The application provides customer service through artificial intel...ligence, and customers are never valued. It continuously states that the fee is non-refundable without any justification or legal response. I am sharing this to ensure that no one ...

Agoda Unauthorized Charge and Poor Customer Service Issue

Agoda.com Reservation Refund Issue - Cancellation Policy Discrepancies

Özcan

Agoda

July 30, 2024 5:17 PM27

I made a reservation for 2 days from August 14-16 through Agoda.com from Turkey to Vienna at "Cozy Rooms in an Elegant H...ouse" on July 28, 2024. I paid with my credit card and later decided to cancel the reservation. Despite the cancellation option being active in the Agoda.com application, I was inf...