My credit card was charged a total of 821.24 TL by Agoda.com, which is higher than the reservation cost of 786.57 TL. Despite making numerous attempts, I have not been successful in acquiring the necessary documentation pertaining to my stay. There has been no success in contacting a contact person or a customer service representative. I am urgently requesting that I be reimbursed for the additional amount that they have charged, and I would also like the accommodation invoice that includes the value-added tax (VAT) to be sent to the email address that I provided.
I recently booked a reservation through Agoda.com for ₺7,060, but when I checked my credit card statement, I saw that ₺7,295 was charged instead. This unauthorized overcharge is unacceptable and left me deeply disappointed. Adding to my frustration, I couldn’t find a way to reach customer support f...
I made a hotel reservation through Agoda (Booking ID: 1555128604), clearly agreeing to a specific amount, yet my credit card was charged more than what was stated during the booking. This unexpected extra charge is completely unacceptable and has caused unnecessary frustration. To make matters worse...
On April 17, I booked a hotel through Agoda.com under reservation number 1603008199. The total amount shown at checkout was ₺1,764.19, which I confirmed and agreed to. However, after completing the booking, I was surprised to see that ₺1,821.12 was charged to my credit card—more than the confirmed p...
I made a reservation on Agoda where the listed nightly price was ₺2,192, but I was charged ₺2,813—30% more than the advertised rate. Despite this clear overcharge, there’s no accessible customer service to address the issue. The app lacks a proper section to file complaints, offering only pre-select...
I made a reservation through Agoda, booking ID 1393348220, with the payment details clearly stated as ₺29,676 on the receipt and in the authorization hold. However, after checking into the hotel, I was shocked to find that Agoda had charged ₺31,578 to my card—a significant and unexplained difference...
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