Agoda.com Overcharged Me, No Invoice Provided
My credit card was charged a total of 821.24 TL by Agoda.com, which is higher than the reservation cost of 786.57 TL. Despite making numerous attempts, I have not been successful in acquiring the necessary documentation pertaining to my stay. There has been no success in contacting a contact person or a customer service representative. I am urgently requesting that I be reimbursed for the additional amount that they have charged, and I would also like the accommodation invoice that includes the value-added tax (VAT) to be sent to the email address that I provided.
Hello m******, We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English. For the security of your Agoda account, we have sent an email to the email address on record. Please check your inbox and reply to our email to let us know how we can assist you. Thank you for your understanding, and we look forward to your email. Nillo
They keep saying the same things. They don't even mention the overcharging.
Hello, we apologize for the negative reservation experience you had.
