I booked a reservation at Roi Hotel Alsancak through Agoda.com for March 15-17, but due to a medical issue, I need to cancel and request a refund. When I contacted the hotel directly, they stated they are willing to assist, but Agoda must send them an email to process the cancellation.
The biggest issue is that I cannot reach Agoda's customer service in any way. There is no working support line or email response, leaving me stuck in a frustrating situation.
Agoda, I need urgent assistance to cancel my booking and receive my refund. Please process this request as soon as possible.
Reservation No: 1564466976
Reference No: 2503110448155802923
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