I made a reservation through Agoda at Hotel Monarch Batumi for the dates October 27–28, 2025, but I was forced to cancel my stay due to a medical emergency. Despite providing all official medical documents, both the hotel and Agoda refused my refund request. Meanwhile, the airline and car rental companies I had booked with reviewed the same documents and issued full refunds without any issue.
I contacted Agoda multiple times by phone and email. Although they promised to help over the phone and I submitted all the required documents in writing, no resolution has been provided so far. My reservation number is 5878*11.
There was no clear information available beforehand about the cancellation or refund process in the event of a medical emergency. This is the first time I have faced such an issue, and I am deeply disappointed by the lack of customer care and failure to show compassion in a health-related situation.
I request that Agoda review my case again and issue a full refund for the reservation.
I booked a reservation at Roi Hotel Alsancak through Agoda.com for March 15-17, but due to a medical issue, I need to cancel and request a refund. When I contacted the hotel directly, they stated they are willing to assist, but Agoda must send them an email to process the cancellation. The biggest ...
I booked a 6-night stay at White Monarch Hotel through Agoda between October 6–12, 2025 (Booking ID: 1656564370). However, the hotel conditions were far below expectations. The room was not clean, there were women’s hairs on the bed, and even the toilet hygiene seal was missing. Because of this, I o...
Between October 6–12, 2025, I made a six-night reservation through Agoda at the White Monarch Hotel (Reservation No: 1656564370). However, the conditions at the hotel were far below expectations. There were women’s hairs on the bed, the room was not properly cleaned, and even the toilet did not have...
I booked a hotel through agoda.com, but my experience has been nothing short of a nightmare. The hotel canceled my reservation without prior notice, and to make matters worse, they refused to refund my fee. What's more frustrating is that I can't seem to contact anyone at agoda.com for assistance. I...
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