Agoda Refused Refund After Medical Emergency — Hotel Monarch Batumi Case
I made a reservation through Agoda at Hotel Monarch Batumi for the dates October 27–28, 2025, but I was forced to cancel my stay due to a medical emergency. Despite providing all official medical documents, both the hotel and Agoda refused my refund request. Meanwhile, the airline and car rental companies I had booked with reviewed the same documents and issued full refunds without any issue.
I contacted Agoda multiple times by phone and email. Although they promised to help over the phone and I submitted all the required documents in writing, no resolution has been provided so far. My reservation number is 5878*11.
There was no clear information available beforehand about the cancellation or refund process in the event of a medical emergency. This is the first time I have faced such an issue, and I am deeply disappointed by the lack of customer care and failure to show compassion in a health-related situation.
I request that Agoda review my case again and issue a full refund for the reservation.
Merhaba V*****, aşanan aksaklık için özür dileriz. Şu anda Türkçe dilinde müşteri hizmetleri sunmadığımızı üzülerek bildiririz. Mesajınızı anlamak için çeviri desteği kullanıyoruz ve sonrasında size İngilizce destek vermeye devam edebiliriz. Deneyiminiz bizim için önemli. Yardım Merkezimiz üzerinden sorgu ayrıntılarınız ve Agoda rezervasyon kimlik numaranızla bize ulaşın ve konu kısmına destek talebi numaranızı (34148242) yazın. Anlayışınız için teşekkür ediyor ve e-postanızı bekliyoruz. ^Nillo English below: We apologize for the inconvenience caused, and we're sorry to inform you that we currently do not have customer service in Turkish language. Please note that we're using translation assistance to acknowledge your concerns, and we may continue to support you in English language onwards. Your experience is important to us. If there is something more we can help you with, please connect with us with your inquiry details and Agoda booking ID number through our Help Center and include your ticket ID (34148304) in the email subject. Thank you for your understanding and we're looking forward to your email. ^Nillo
