Agoda isn't Refunding Me !!
I booked a stay at the hotel from 21 June to 23rd through Agoda, I made the booking on June 1st and canceled the booking on June 2d, I still haven't received my refund although it's been 46 days !!! And I've contacted customer service but they weren't helpful at all.
We apologize for the inconvenience. We regret to inform you that we do not currently offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English afterward. For the security of your Agoda account, we have sent an email to the email address in our records. Please check your inbox and respond to our email to let us know how we can assist you. Thank you for your understanding, and we look forward to your email.
"I contacted your customer service in English and still I didn't get my refund. I want my money back ASAP."
Hi j****** We apologize for the inconvenience. We regret to inform you that we currently do not offer customer service in Turkish. We are using translation support to understand your message and can continue to assist you in English afterward. Your experience is important to us. If you have any other issues we can assist with, please send your inquiry along with your Agoda reservation number and include your support request number 29418622 in the subject line. Thank you for your understanding, and we look forward to your email. ^Rosie
