Agoda Double-Charged My Card $165 for a Single Hotel Booking

Furkan
Agoda

I made a 1-night reservation for Erikli Suit Hotel through Agoda on August 17, 2026, and my card was charged $165 on that date. While checking my bank statement, I noticed that a second charge of $165 was processed on my card for the exact same reservation on August 20, 2026.

Regarding this double-charging issue, I first spoke with the hotel, but they said they couldn't take any action and instructed me to contact Agoda. However, I can't find a single representative to reach at Agoda—I am unable to get support through the app or any other communication channel. Even though I have bank statements and receipts as proof, my frustration continues because I cannot reach anyone to resolve this.

I demand that the duplicate charge of $165 from August 20, 2026, be refunded to my card immediately and that I be provided with a formal written confirmation.

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