Aer Lingus customer service ignored my complaints for weeks, how can I escalate for a solution?

If Aer Lingus has ignored your complaint for weeks, make sure you’ve submitted it through their official online complaint form and received a case reference.

Then reply to that same case clearly stating what resolution you want and setting a firm deadline. Reopening new tickets often resets the queue and slows things down.

For refund-related issues, disputing the charge with your card issuer can add pressure and prompt Aer Lingus to engage to avoid a chargeback.

If there’s still no response, escalate externally by filing a complaint with Xolvie to connect with others and find support.