I ordered a 3-month supply of 6 Acuvue contact lenses, which I have been using regularly. However, this time, the lenses were not delivered in good condition. When I put them on, I felt a sharp pain in my eye, and upon closer inspection, I realized that one of the lenses had a hole in it. I am disappointed that out of the 3 lenses I opened, one was completely unusable. I don't even know if the other 3 lenses are damaged or not. I purchased the lenses from a store in Şanlıurfa, and the issue is not related to the store, but rather a production error. I have never experienced this problem with this brand before, and I advise others who use the same brand to be careful. If I had not noticed the defect, it could have caused blindness. I expect an apology and an explanation from the company regarding this terrible situation. I wonder who would take responsibility in such a situation and who I would contact?
I recently purchased Acuvue Oasys lenses, but to my dismay, they arrived torn due to a manufacturing defect. The lenses had noticeable tears, rendering them unusable and causing discomfort when worn. It was a disappointing experience, as my eyes were irritated and I couldn't use the lenses. Upon rea...
About eight months ago, I purchased Acuvue lenses, and initially, I used them very cleanly and securely. When I opened the second package as the time passed, there seemed to be no problem when I put them in my eyes. However, after 2-3 days, my left eye became blurry. This bothered me, so I threw awa...
Hello, On May 15, 2025, I purchased two boxes of lenses and contact lens solution from the Sakarya Çark Caddesi branch of Atasun Optik. Each box contained six lenses, meaning I purchased a total of 12 lenses. However, within a short time, the center of eight lenses became scratched and torn, renderi...
I've been using Acuvue Oasys contact lenses for nearly 20 years. However, in my most recent purchase, I noticed unacceptable warping and deep scratches on the lenses right out of the package. I filed a complaint about this issue, but it remains unresolved after 20 days. A call center employee who co...
I've been a devoted customer of Atasun for years and have been using Acuvue Qasys lenses for quite some time. Unfortunately, I've come across instances where the lens edges were damaged upon opening the box, happening about six times in total. After contacting Atasun regarding this matter, they sugg...
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