Six months ago, I purchased an Acer Nitro 5 laptop, model an515-57. I used the laptop occasionally until one day it couldn't charge anymore. Subsequently, I sent it for service. A week later, the service contacted me, stating that there was a liquid contact, and both the motherboard and the keyboard needed replacement to repair the device. They quoted 36,000 ₺ for this repair. Despite my vehement claim that there was no liquid contact, they insisted on returning the device without any repairs. How is it possible that the repair costs for the same device on the market are around 21-22,000 ₺, while they demand 36,000 ₺ for the repair? The courier even warned me that they would claim it was user error to demand money. I demand an investigation into this matter.
I sent my Acer Nitro 5 laptop in for warranty service. They're now asking for a ₺60,000 replacement fee for a laptop I could currently buy for ₺40,000 — that’s the first issue. The second issue is that they claim the laptop was previously opened and say they can only proceed outside of warranty. And...
I sent my device to 'SMS Infocom Teknoloji Servis Ltd. Şti.', the authorized Acer service center under warranty, on December 25, 2024, to repair the non-functioning "d" key on the keyboard. However, as of January 7, 2025, I was informed that the repair cost would be ₺59,000. I want to emphasize that...
I purchased my Acer Nitro 16 laptop from Hepsiburada for ₺56,000 using my credit card. From the first day, the screen had dead pixels and the speakers made cracking noises. Due to exams and projects, I ignored these issues. However, while still under warranty and with one year left, the laptop sudde...
I sent my Acer Nitro 5 AN515-57 to the service center because two keys broke. Instead of simply replacing the two keys, they told me the entire keyboard needed to be replaced and quoted me an unreasonably high price. I sent the laptop in for a minor fix, and they’re trying to overcharge me for somet...
I purchased an Acer Nitro 5 laptop with 8 GB RAM from Vatan Bilgisayar on 08.02.2023. Initially, I inquired about the version with 16 GB, but I was informed it wasn't available, so I opted for the 8 GB variant. Following this, I contacted Acer customer service to inquire if adding additional RAM wou...
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