I Face Missing Bonus on 1xBet Despite Meeting All Campaign Requirements

I have been a loyal 1xBet member for about 10 years. On August 8, 2025, I deposited ₺1,000 into my account specifically to take advantage of the Friday Bonus Campaign. I carefully reviewed the promotion rules and fulfilled every single requirement, yet the promised bonus was never credited to my account.

When I contacted 1xBet customer service, I was told that I had not made a deposit for weeks, even though my last deposit was just 8 days earlier. Later, another representative claimed that the bonus had already been added, but my account balance clearly showed no bonus. Eventually, I received another inconsistent response saying my “activity was insufficient.”

I am certain I met all the conditions, and this is the first time I have experienced such an issue. My user number is 101*67. I am requesting that my bonus be credited to my account immediately and that this matter be resolved without further delay.