1xBet Indiana Pacers Bets Marked Lost Winnings Due

I was planning to follow the decisive game live on 1xBet after placing a bet on the Indiana Pacers. The game was unfolding exactly as I had predicted, and I even decided to place an additional bet. Both bets should have been successful. According to my calculations, I was supposed to win around $500 in total that day, which was June 20th. However, the mobile app shows that both bets were marked as lost, and instead of receiving $500 in winnings, I received nothing. I placed the bets from the account associated with warcraftleon**@gmail.com. I am requesting that these bets be recalculated and that my rightful winnings be paid to me.