On June 11, 2025, I attempted to deposit €10 into my 1win account, but my bank account was charged €20. When I contacted customer service, they blamed it on an error and told me to try depositing again. I, foolishly, followed their advice and made the same transaction, only to be charged another €20 from my bank, while still only receiving €10 in my game account. This is a blatant rip-off, and I'm being charged double!
I've been trying to get through to customer service for five days straight, and all they do is give me the runaround. They demanded payment receipts, which I provided. Then they asked for dates and times, which I also sent. Finally, they insisted on bank statements, which I reluctantly supplied. Despite providing every piece of evidence they requested, they've offered no real help and are just dismissing me.
I believed 1win was a legitimate and high-quality platform, but I'm completely disillusioned. The attached screenshot clearly shows four €10 charges from my bank, but only two of those deposits ever appeared in my game account. 1win, you need to fix this immediately! Refund the overcharged amounts and ensure my account reflects the correct deposits. Stop the deceitful charges and provide real customer support. I demand a swift and satisfactory resolution to this frustrating and dishonest situation.
On July 31, 2025, I deposited ₺10,000 into my 1win account (ID: 87681678) via bank transfer. Even though 15 days have passed, the money has still not been credited to my account. At first, I was asked to provide a video proof of the transfer, which I submitted. Then, I was required to send a bank r...
I deposited ₺ onto 1Win 10 days ago, but the funds have yet to appear in my account. I’ve contacted support multiple times, yet no one is genuinely addressing the issue. Instead of offering a resolution, they keep asking me to resend the same bank receipt over and over again. I’ve submitted the proo...
I deposited money into my 1win account, and the bank confirms the transfer was successful, but 1win insists the deposit didn’t go through. I provided all the necessary documents, including the transaction receipt and screenshots of my bank account activity. I even explained that I made two transfers...
I made two deposits to my 1win account (ID 56605***) weeks ago, but the money still hasn't appeared in my balance. Customer support kept asking for proof: first a receipt, which I sent, then a PDF version, sent that too, and finally bank transaction records, which I also provided. Despite all this, ...
I deposited money into my 1win account, and although the amount was immediately deducted from my bank, it never appeared in my 1win balance. I’ve repeatedly reached out to customer service, but they barely respond, and when they finally do, they give meaningless excuses or just ignore my concerns en...
