I Face 1win Account Blocked With 6500 AZN Balance Stuck
I am a user of the 1win.az platform from Azerbaijan, and my account was blocked on April 17, 2026, without any explanation. At the time of the block, my account had a balance of approximately 6,500 AZN, and I can no longer access or use these funds.
Since the date of the block, I have been completely unable to log in, use my account, or withdraw my balance. I contacted 1win.az customer support regarding this issue, but I have not received any response or explanation, leaving me entirely uninformed about the reason for the restriction.
I request that my account be urgently reviewed and that I be provided with a clear explanation for why it was blocked. I also demand that my full balance of 6,500 AZN be released and paid to me without any deductions as soon as possible.
I kindly ask for a prompt resolution to this issue and expect either my account to be restored or my funds to be returned immediately.
Hello! We understand how concerning this situation may feel. At the moment, the account is under a technical security review, which is why access is temporarily restricted. Such checks are part of the standard procedure and are applied to ensure system security and compliance. The restriction will be removed once the verification is completed, and the account will be restored accordingly. We kindly ask for your patience while the review is ongoing. As soon as there is an update or the process is finished, you will be informed.
