Can't Reset 1win Password Without Phone

Two days ago I tried to log in to my 1win account and realized I could not access it because I no longer have access to the mobile number and email address linked to the account. My 1win User ID is 6368***. There is a balance of around 200 USD in this account, which can also be seen in the transaction history, but I am currently locked out. I tried several times to reset my password, but I always get stuck at the verification step because the codes are sent to my old phone number or email, which I cannot use anymore. I have already completed identity verification (KYC) on this account in the past, so my identity and ownership of the account should be verifiable. When I contacted 1win support to explain that I cannot receive verification codes and that there is money in my account, I was only told to “create another account.” This response is not acceptable for me, because it ignores the existing balance and my account history. I do not want to lose my money or the account I have already verified. I request that my identity be verified through alternative methods and that I be granted access back to my existing account or at least be allowed to withdraw the full balance of approximately 200 USD from this account to my chosen payment method.