1win KYC Documents Rejected for Blur but No Option to Resubmit
I'm writing about a KYC verification problem and a pending withdrawal on my 1win account. I requested a withdrawal of ₹2,800 one day ago and it's still showing as pending. After submitting the withdrawal request, I received a link from 1win to my Gmail to complete my KYC. I followed all the steps and finished the process successfully. My KYC status initially showed as approved, but then my documents were rejected due to a blur issue. The problem is that I was never given any option or a new link to resubmit my documents. I also emailed 1win support about this but haven't received any reply, and I still have no new link or way to re-upload anything. I used my Aadhaar card for the KYC process and I'm fully prepared to submit clear copies right away. My 1win account ID is 338495091.
I'm kindly requesting that a new KYC or re-verification link be sent to me as soon as possible so I can resubmit my documents, complete the verification process, and get my pending ₹2,800 withdrawal processed without any further delay.
Hello! We are pleased to confirm that your verification has been successful, all restrictions on your account have been lifted, and your account is now operating normally. Thank you for contacting us, and we wish you the best of luck on the platform.
