1
Zülküf is completely dissatisfied with the result

1win Deposit Not Credited Despite Providing All Necessary Proof

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Zülküf
January 27, 2025 3:54 pm
166

I'm very unhappy with 1win. I made a deposit, but the money isn't showing in my account. I have all the necessary papers, including screenshots and payment receipts, to show that the transaction happened. I can give you my player ID: #2320*** to confirm my identity.

Even though I have all the proof, my deposit problem is still not solved, and I haven't gotten any proper help from the platform. This situation is not okay, and it feels like my money has been taken. 1win, I ask that you add my cash right away and fix this issue without any more delays. Customers shouldn't have to deal with this much hassle just to get their money. Please solve this problem right away!

July 28, 2025 4:56 pm (6 months after complaint)

Hello! If your issue still persists, please contact us through our technical support chat. We will review the situation and definitely assist in resolving your problem. Sincerely, the 1win team.

Zülküf
Zülküf
July 28, 2025 5:14 pm

I wrote and explained it dozens of times, showed the necessary documents, but they couldn't solve it. I also sent it to you by email, but no one cared or refunded my money.

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