On September 15, 2025, I submitted a 50,000 TL withdrawal request from my 1win account (User ID: 331463*), choosing the bank transfer option to my Enpara Bank account. Even though it has now been four full days, the funds have still not been credited to my account.
During this time, I contacted 1win customer service multiple times, but each time I was simply told to wait. No concrete solution, timeline, or explanation was provided. This is unacceptable, especially considering that this was a standard withdrawal request and I had never experienced such delays with 1win before.
This delay has left me frustrated and financially inconvenienced, as I trusted the platform to process my withdrawal promptly.
I demand that 1win immediately completes my withdrawal request and ensures that such unreasonable waiting periods do not occur again.
On August 7, 2025, at 18:26, I submitted a withdrawal request of ₺6,500 from my account on the 1win website to my Enpara bank account. All my account details and documents are fully verified and accurate, yet despite the time that has passed, the transaction has still not been processed. I contacte...
On August 2, 2025, I submitted a withdrawal request via bank transfer to my Enpara account through 1Win, totaling ₺159,655. I received confirmation that the transaction was approved, and I was issued multiple reference codes: payvip-749921, payvip-749923, payvip-749925, and payvip-7499217. Despite t...
On July 30, I requested a withdrawal of ₺55,000 from my 1win account using my IBAN number. The transaction is still showing as “approved” in the application, yet after around 40 days, the money has not been deposited into my bank account. I checked my account statements repeatedly, but no transfer h...
On October 25, 2025, at 18:30, I requested a withdrawal of ₺5,000 from my 1win account to my bank account. However, even after a week, the money has not been credited. The status of my withdrawal remains “in process,” with no error messages or updates. During this time, I contacted customer support ...
On August 21, 2025, at 03:20 AM, I deposited ₺850 into my 1win account through Enpara using the bank transfer method. Even after waiting more than an hour, the money never appeared in my account balance. My 1win user ID is 4381***. I immediately contacted 1win customer support to resolve the issue,...
