5
Resolved

1win 505 USDT Deposit Missing From Balance

Dadasa
Dadasa
1win
May 25 3:22 PM219
Dadasa's Thank You Message
The issue has been fixed and the funds are in my account. A senior finance agent reached out via email and admitted their crypto payment gateway experienced a temporary node sync lag that day. They manually checked the transaction hash I provided, confirmed the 505 USDT had indeed arrived, and credited my gaming account without any further delays.

On April 30, 2026, I transferred exactly 505 USDT to my platform wallet to play. My user ID is 9938210, and my email is mark.s*****@gmail.com. The transaction was completely successful on the blockchain network, showing 6 confirmations and a clear "Success" status. The exact transaction hash is x9c4fe54171ec026a836e65a3e5744cd66dcb7de9ba2e29c96a8e9adacfc456f0. However, the money has still not appeared in my account balance. I sent the screenshot and the hash to the live chat multiple times, but the agents just give me automated replies telling me to wait for network congestion to clear. The blockchain already confirmed it, the money is literally sitting in your receiving wallet (ending in 2d91E4CE)! This is completely unacceptable. I demand that the finance team manually verify this hash and add my 505 USDT to my balance immediately.

May 26 4:07 PM (1 day after complaint)

Hello! Your request is being processed. The finance team will manually verify the transaction hash and ensure that your 505 USDT is credited to your account promptly. Thank you for your patience.

Dadasa
Dadasa
May 27 12:32 PM

The issue has been fixed and the funds are in my account. A senior finance agent reached out via email and admitted their crypto payment gateway experienced a temporary node sync lag that day. They manually checked the transaction hash I provided, confirmed the 505 USDT had indeed arrived, and credited my gaming account without any further delays.

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