1win 10% Cashback Missing From Account

I opted into the 10% cashback promotion on 1win and completed the required transaction volume yesterday, but the cashback has still not been credited to my account (ID9184758), even though more than 24 hours have passed. I carefully reviewed the terms and conditions of the campaign, and I clearly meet all of the stated requirements. Despite this, the promised cashback has not appeared in my real balance. When I contacted live chat, I was only given a generic response that the issue was “forwarded to the finance department” and that I should wait, without any concrete explanation or time frame. This is especially frustrating since this kind of promotional cashback should be processed automatically according to your own system and rules. I request that a qualified agent manually review my betting history and promotion participation for this period and immediately credit the missing 10% cashback to my real balance, in line with the terms of the promotion. I also expect a clear written explanation as to why the cashback was not automatically applied despite my full compliance with the promotion conditions.