Zulily is not what it used to be. I remember how their website was easy to use and could always knew when your stuff was coming. Now – they say things are shipped, but you have no idea when you'll actually get them. Plus, getting help if something's wrong is a nightmare. Last week, I tossed a few things in my cart, and next thing I know, they're about to send me a whole new wardrobe of fancy shoes, expensive laptops, and, for some reason, a fuzzy headband? I practically wore out my phone trying to call customer service, but they wouldn't even admit their app messed up! how can a company like Zulily be so messed up? They've lost my trust completely.
Zalando's performance has lately been absolutely disappointing. I ordered but never got anything as their end had a problem. Though I could see the tracking was problematic, there was little I could do personally to correct it. Customer service was utterly useless when I got in touch and they merely...
Zulily went from being my go-to for adorable kids' clothes at great prices to a total disappointment. Their shipping takes forever, imagine picking a set and you can’t dress your kid with it because by the time it comes, you kid has ALREADY outgrown it!! and the items look nothing like the pictures ...
I ordered 17 items from them, which is a lot, but guess what? Seven of those things were never delivered. I mean, really? Where did they go when they vanished? Even worse, when I told Zara about it, they all said, "Yeah, yeah, we'll give you a refund." What, though? Nothing at all happened! No money...
Over the years, I've spent nearly 5k there. Why because they had good standing. speed and service. placed an order with promises of overnight shipping, you can guess if I it overnight, I NEED IT! Called multiple times, chatted online – each time, they swore my order had left the warehouse and was zo...
Although I have been a devoted Zalando customer for years, my most recent order has left me very dissatisfied. Two weeks ago I ordered, and I never heard anything about its arrival status. When I contacted customer support, I was told the box most likely had been lost in route. I asked for a refund ...
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