On September 13, 2025, I returned 8 items from my online order #5432*76 through Aras Kargo as instructed by Zara. However, only 7 items were processed and refunded. The missing refund concerns a 100% linen shirt (Men’s, Black, XL, code 3090/123/800) worth ₺2,290, which I included in the same return package. The return box was intact, with no missing or damaged items, and the other products were refunded quickly—yet the shirt was excluded without explanation. For the past 3 days, I have repeatedly contacted Zara via the app and WhatsApp support, but only received automated responses and no real assistance. It is unacceptable that one item from the same return was ignored. I request that Zara immediately recognize my shirt as part of the return and refund the full ₺2,290 to my credit card without further delay.
On October 24, 2025, I ordered a children’s T-shirt from Zara and received it on October 28, 2025. I never used the product, but while ironing it, I noticed a hole on the right chest area. On November 2, 2025, I took the item to the Zara store. However, the return was refused because the tag was mis...
On June 15, 2025, I placed an online order from the Zara website for 4 items, paid by credit card. On June 17, 2025, I received a message stating the order was delivered by Kargoist, but I never received the package. No delivery confirmation code was provided. I contacted Kargoist, who admitted they...
I placed order number 54345024744 on September 23, 2025, through the Zara online store. Although my order is listed as delivered, I haven't received the items. The shipment is listed as being shipped by Birgündekargo, but I can't find any information about the package's location. I've repeatedly con...
I returned the Zara clothes I purchased in April through Aras Kargo. When I verified the tracking number with Aras Kargo, I saw that the things had been delivered, but I still had not gotten a refund. I phoned Zara's live help several times, but the personnel ignored me, saying they couldn't do anyt...
On September 3, 2025, I ordered two different sizes of the product with code 4174/801/712 from Zara.com. After receiving them, neither fit, so I initiated a return on September 19, 2025, and sent the items back via DHL (tracking number: 619969376712). The returned products were delivered to Zara’s w...
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