I live in Eskişehir, and this has happened to me 2–3 times. Zara never delivers on time when shopping online. In my most recent order, the delivery date was changed twice, yet the product is still missing and no information is provided. I even waited at home all day expecting the delivery, but nothing came. It’s impossible to reach customer service—there’s no one to speak to. The chatbot on the website is also useless and doesn’t offer any real help. They’ve also previously listed out-of-stock items for sale and later issued refunds. Honestly, I believe that, in principle, one should never shop online. It’s just too frustrating, and for that reason, I am now boycotting Zara.
I ordered five items from Zara online on October 23, 2024. Four arrived on October 25, and I returned three because they didn’t fit, keeping one sweater. The fifth item, a personalized bag for which I paid an extra ₺120, has neither been delivered nor canceled as of January 2025. Despite contacting ...
I’m beyond frustrated with my recent Zara online shopping experience. I ordered two items, and while the first one arrived without issue, the second item has mysteriously vanished. The courier marked it as delivered at a ridiculous hour during the night, but there was no knock, no doorbell, and cert...
I live in Turkey, and around 20 days ago, I made an online purchase worth approximately ₺12,000 from Zara. My order included 14 kids' clothing items. A few days later, only one item was delivered in a small package, but Zara’s system incorrectly marked the entire order as delivered. Despite numerous...
Zara has not refunded the money for the products I returned and delivered to them in my order 52875127023 for 2 weeks. And we can no longer talk to the customer representative on the phone. We meet on WhatsApp or with the live assistant. A virtual meeting is a separate problem, it makes you feel as ...
I returned the products I purchased online directly to the Zara store at Vadistanbul, as instructed. But to my frustration, my return has not been reflected in the system at all. Even worse, I’ve had to explain my situation over and over again to different customer service reps—and still, nothing ha...
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