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Yemek Sepeti Made It Impossible for Me to Exit the Joker Program Despite My Efforts

Fatih
November 27, 2024 1:49 AM39

Dealing with the Joker application on Yemek Sepeti has been very frustrating, as it feels almost impossible to exit the program. I reached out to customer service, and they advised me to send an email. After sending the email, I was redirected to the app to handle the changes on my own. Every time I attempted to update it via the app, I encountered an error, and nothing was modified. This ongoing exchange seems like a purposeful attempt to complicate matters. Although customers and Yemek Sepeti appear to gain advantages, merchants are enduring significant losses, probably due to the platform's emphasis on securing increased commissions. I strongly encourage Yemek Sepeti to tackle this problem and take appropriate measures to ensure fair support for merchants.

November 28, 2024 5:35 PM (1 day after complaint)

Hello, We would like to inform you that we have responded using your registered contact information. We would also like to mention that you can reach us through the Help Center for all your support requests, and we thank you for your understanding. Sincerely, Yemeksepeti User Solutions

Fatih
Fatih
November 30, 2024 11:13 AM

The response they give is always, "You will be contacted," but unfortunately, there’s no follow-up. Yemeksepeti once again fails to surprise.

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