Brand Overview: Yelp
Yelp is an American online review and local business discovery platform founded in 2004. Operated by Yelp Inc., the platform helps consumers discover local businesses, read and write reviews, upload photos, make reservations, request quotes, and connect with service providers. Yelp is widely used for restaurants, retail stores, healthcare providers, home services, and other local businesses.
Contact Info
Customer Support: Yelp primarily provides assistance through its online Support Center and help portal.
Customer Support Email: [email protected]
Customer Support Phone: 1-877-767-9357
Industry and Operations
Yelp operates in the local search, business review, and online marketplace industry. The platform enables consumers to find local businesses, read community-generated reviews, and access services such as reservations, appointments, quotes, and online transactions.
- Local business reviews and ratings
- Restaurant discovery and reservations
- Home service and contractor listings
- Business profile and advertising solutions
- Consumer-generated reviews and photos
- Appointment scheduling and quote requests
- Mobile and web-based local search tools
- Business discovery across multiple industries
User Sentiment
User sentiment toward Yelp is mixed. While many consumers value its extensive review database and business discovery features, complaints commonly focus on review moderation practices, account issues, advertising concerns, and customer support responsiveness.
- Complaints about reviews being filtered, removed, or not recommended
- Business owners reporting difficulties managing listings and duplicate pages
- Concerns regarding the transparency of review moderation systems
- Users reporting account access and profile management issues
- Complaints about advertising and billing-related disputes
- Slow or limited responses from customer support
- Concerns regarding fake or misleading reviews
- Users reporting difficulties resolving business profile inaccuracies
- Complaints about dispute resolution and complaint handling processes
- Frustration regarding communication and support response times
Share Your Experience
If you’ve experienced issues with Yelp, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.