On Sunday, November 16, the $19 worth of bonuses I was supposed to receive for completing 14 rides through Yandex Pro Taxi were canceled by the security department. I was informed that I would not be paid because the rides were considered “unrealistic” for bonus eligibility. However, all of the rides were genuine, and I do not believe there was any mistake on my part.
When I contacted customer service about the issue, I was told nothing beyond the fact that “the security team made this decision.” I have never experienced a similar problem before, and this is the first time something like this has happened to me.
I request that my bonuses be reactivated and credited to my account.
I participated in the Starbucks–Yandex 15-star promotion on December 1, 2025. Even though I fulfilled all of the conditions exactly as stated in the campaign rules, three days have passed and the stars have not been added to either my Starbucks card or my account. When I checked other complaints, I...
I participated in the Yandex Tod membership campaign, and even though I qualified for the membership by using the service for three days, no membership has been activated for me as of today. Despite fulfilling all the campaign requirements, the failure to activate my membership has caused me inconve...
On November 20, 2025, as part of the Yandex Navigate campaign, I set Yandex as my default search engine and saw an on-screen message confirming that my participation was approved and that $2 would be added to my Istanbulkart within one week. However, even though the stated period has passed, no bala...
On November 23, 2025, as part of the Yandex Navigate campaign, I set Yandex as my default search engine. On the screen, I saw a confirmation stating that my participation in the campaign was approved and that $2 would be loaded onto my Istanbulkart within one week. Despite this, no balance has been ...
As part of Yandex’s “Yandex Tod” campaign, I called Yandex from my Türk Telekom line on three consecutive days during the month of August. Even though I fully met the campaign requirement of “calling three days in a row,” I did not receive any code. I was expecting to receive a code for 3 months of...
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