Yamaha Dealership Fails to Ship Air Filter After Package Gets Lost in Transit
On July 28, I ordered an air filter for my XVS 650 Dragstar through the website of the Premium Yamaha Bayrampaşa branch. I paid via credit card, and I received an email notification stating that my order, number 268Ankara Manisa3748U, had been packaged. Despite this, they now claim the product was lost in transit, and I have been waiting 12 days for the air filter I paid for.
Throughout this process, I made numerous phone calls to the parts department, but received no concrete resolution—my product was neither reshipped nor refunded. I demand that the item I paid for be shipped to me as soon as possible or, if delivery is not possible, that a full refund be issued to my credit card.
