I purchased chips multiple times for the Yalla 101 game through Google, and all payments were made from my VakıfBank account. However, none of the chips I purchased were credited to my game account, even though the money was successfully deducted from my balance.
In particular, on November 14, 15, 18, 23, and 27, I made multiple transactions totaling approximately $952. I have complete bank records and transaction confirmations for all of these payments. Despite this, no chips were added to my account at any point.
After noticing the issue, I tried repeatedly to get help through customer support and in-app voice chat channels, but no one provided assistance. My requests received no clear response, no concrete explanation, and I was unable to directly reach anyone regarding the problem.
I am requesting that Yalla 101 and Google conduct a proper investigation into the transactions made on the dates listed above and either credit my account with the full amount of chips corresponding to these payments or, if that is not possible, refund the full amount of approximately $952 to me.
I play the Yalla 101 Okey game under the username “dadaş” with the ID number 979005770. On October 8, 2025, at 4:35 p.m., I made a payment through Google Play using my card to purchase 2,700,000 chips (Transaction ID: GPA.3350-4565-6283-64188). However, the chips were never credited to my account. ...
Even though I made a purchase using my credit card in the Yalla 101 Okey app, the game chips were not credited to my account. This issue has been ongoing for three days, and no chips have been added. The account ID related to the transaction is 172480508, and the transaction number is 096837. After...
My account on 101okey Yalla was charged twice—once on the 20th and again on the 25th of the month. I’ve tried contacting support multiple times, but they ignore me or say they won’t refund the money. I’m not asking for a refund; I just want the chips I paid for to be credited to my account. Despite ...
Hello, I spent ₺859 to purchase 125 million chips in Zynga Okey 101 Plus, but the chips have not been credited to my account despite the significant amount spent. I have already submitted a request through Google Play, but I have not received any response. I need urgent assistance to resolve this is...
On October 8, 2025, I purchased ₺1,288 worth of chips through the Zynga Poker app on my iPhone using my Akbank card ending in 7361. However, after completing the transaction, no chips were credited to my account. I have proof in my bank statement showing that the payment was successfully withdrawn. ...
Comments