While trading gold on the MetaTrader 5 platform through XM Global, I suffered a serious loss due to the system failing to respect my order levels and because of price slippage. On November 28, 2025, at 10:03 according to the MetaTrader 5 time zone, the gold position I opened did not follow the take-profit and stop-loss levels I set. Even though the price reached my specified levels, the trade—which should have closed in profit—ended up closing at a loss. As a result, my margin was severely impacted and my account was eventually wiped out.
In my XM Global account number 330154093, I should have exited my gold trades with a profit under normal conditions. However, due to what I believe to be improper pricing and order execution caused by technical or system-related issues, I lost my entire balance. I do not believe this outcome is fair, and since the system failed to respect the order levels I set, I do not consider the loss to be caused by any mistake on my end.
I request that XM Global investigate the loss I incurred from this trade and refund my full balance, which was lost due to their improper execution. If necessary, I ask that my trade history, price movements, and platform logs be thoroughly reviewed so that my grievance can be resolved completely.
On November 28, 2025, at around 11:00 a.m., I opened a total position size of 0.25 lots on XAUUSD in my XM Global account. Before entering the trade, the take-profit level I had clearly identified on TradingView was reached. However, on XM Global’s charts, the price appeared not to have approached t...
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