Last year, I purchased the Xiaomi Vacuum Mop Pro robot vacuum from the seller Hepsiburada on the Hepsiburada website. The water tank was leaking, but I decided to use it only in vacuum mode, never setting up regular use. I cleaned the filters and the tray when they were full. It never fell as it was not used on elevated surfaces and was operated correctly. Approximately 3 months ago, every time I turned on the vacuum, it would turn off after 10 minutes and never completed a cleaning session. When it turned off, I placed it back on the charging station, then turned it on again, and it would turn off again. 20 days ago, I sent the product for replacement to the service. The service claims that the cause of the malfunction was a defective battery and suggests that I pay 1900 ₺ for its replacement. Even if they argue that I used it a lot, it still could not have caused the battery to fail. Why should I pay for it? It's like if a cup broke from frequent use or an iPhone broke from frequent use. They lifted it themselves. Clearly, the product is of high quality, as there are many positive user reviews. I'm not asking for a refund as I bought it for 4,900, and now it's worth around 17,000. I want to request an exchange for a working similar new product.
In September 2023, I ordered the Xiaomi Mi Robot Vacuum Mop Essential 2 in 1 from Hepsiburada under order number 680413567. The device no longer charges after a month of use due to a problem with the ball bracket. I sent Hepsiburada a video explaining the issue. Despite the valid warranty, I was inf...
We bought the Xiaomi Vacuum Mop Pro 1 robot vacuum cleaner about a year and a half ago. I contacted the Ouno service center due to the rapid battery discharge. Despite having a warranty, they offered to replace the battery for ₺2700. They claimed that the reason was that the battery's service life h...
My Xiaomi Mi Vacuum Mop 1C 2 robot vacuum cleaner, which I got from Hepsiburada, stopped mapping after 11 months. I called the authorized service and sent them my vacuum cleaner. Even though it has a two-year warranty, it cost 3600 TL to fix the vacuum cleaner I got for 4500 TL. When we bought the v...
I purchased my Xiaomi Robot Vacuum X20 Max about two months ago from the official Trendyol seller on Trendyol, paying approximately ₺33,000. I have only used the device with plain water and have never added any chemicals. However, about ten days ago, the water suction pump malfunctioned, releasing a...
I purchased the Xiaomi Mi Robot Vacuum Mop Pro, and after a while, it started malfunctioning. Despite having a full charge, it randomly shuts off mid-cleaning and won’t restart unless I manually place it back on the charger. Even after doing that, the issue keeps happening. When I contacted Xiaomi’s...
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