About four months ago, I purchased the Xiaomi Robot Vacuum X10+ through Amazon. Shortly after the purchase, I had to send the product twice to Meiko technical service because the mopping function was not working. On both occasions, they returned the device claiming "no issue" was found, even though the mopping function clearly did not work—it only rinsed at the station. Later, I sent the product to the KVK Kartal service center, and they issued a boxed replacement. However, they sent me a lower model, the Robot Vacuum X20+, which lacks key features of the X10+ such as heated mop drying, and is currently sold for around ₺5,000 less in the market. I also experienced major issues during the replacement process. Despite repeated attempts, I couldn’t reach the service team by phone, and they never responded via WhatsApp either. I opened a complaint with Xiaomi as well, but I haven’t received any response in over a week. I was only able to use the original device for about a month and have been dealing with this issue for nearly three months. I request that a replacement unit of the same model, the Robot Vacuum X10+, with all original features, be sent to me.
I bought the Xiaomi S10+ Plus Robot Vacuum. Two months later, it malfunctioned, and following Xiaomi's guidance, I sent it to their authorized technical service at the Kızılay service center (Service No: 5288212). They demanded ₺3,857, claiming it was due to user error, but I refused repair and requ...
I bought the new robot vacuum, the X20+ Vacuum Mop, which was launched in May 2024, from Xiaomi's official website, mi.com. After about 5 months, the product broke down, which can happen with electronic devices. I took it to Ankara Genpa, listed as an authorized service center on Xiaomi’s website, e...
Last year, I purchased the Xiaomi Vacuum Mop Pro robot vacuum from the seller Hepsiburada on the Hepsiburada website. The water tank was leaking, but I decided to use it only in vacuum mode, never setting up regular use. I cleaned the filters and the tray when they were full. It never fell as it was...
After using my Xiaomi X20 Plus robot vacuum for about five months without any issues, I started experiencing serious problems such as excessively loud noise, failure to clean properly, and the brush constantly falling off. Because of these issues, I sent the product to service a total of three times...
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