On 10/16/2026 at 6:52 PM, I deposited $50 into the Xena app, but the funds were never credited to my account. My account ID number is 20349994. Regarding this issue, I first contacted a representative named A**** and later spoke multiple times with customer support agents through the live support section. I was repeatedly told that they would “look into it,” but no real or concrete solution was ever provided.
After being delayed and ignored for two days, my account was suddenly banned without any explanation. In order to explain the situation and try to recover my money, I logged in using different accounts and contacted support again, but this time my device was also banned. Throughout this entire process, the money was never added to my account, and I was never given any clear or transparent explanation.
I absolutely do not accept the banning of both my account and my device without any stated rule violation, especially while also being denied access to the $50 I deposited. I demand that Xena issue a full refund of my $50 deposit immediately.
Over the past two years, I made multiple balance top-ups through the Xena app for in-app purchases. However, about three months ago, my account was banned by the application, and since then I have not been able to access my account. After my account was banned, I attempted to contact Xena through t...
I’ve been using the Xena app for a while now, and not only have I lost a significant amount of money, but I’ve also now been banned from my account without warning. This is unacceptable. I invested so much on this platform, only to be treated like this—with no explanation, no notice, and absolutely ...
I am an active Xena Live user on Android, and my account with ID 25719826 was banned on April 6, 2024, while I was simply playing the game as usual. I have spent money in the app and purchased coins specifically to play, and I have only used my account for normal gameplay. I did not receive any wa...
On March 7, 2026, I made a deposit of $519 to my XM Global account through a bank wire transfer. After completing the transaction, the funds were never credited to my trading account, and the money essentially disappeared. I contacted customer support multiple times regarding this issue. For nearly...
My Xena Live account was permanently banned about two days ago without any explanation. Before the ban, I was using my account normally and did not engage in any rule violations, cheating, or inappropriate behavior. After the ban, I lost access to my account and the ability to use the balance that ...
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