Xena Live Ban Appeal – Account Disabled During Normal Gameplay
I am an active Xena Live user on Android, and my account with ID 25719826 was banned on April 6, 2024, while I was simply playing the game as usual.
I have spent money in the app and purchased coins specifically to play, and I have only used my account for normal gameplay.
I did not receive any warning or notification about suspicious activity or rule violations prior to the ban, and I have not been given any clear explanation for this action.
I have also been unable to reach customer support regarding this issue so far.
I request that my account be urgently reviewed, that the unjust ban on my account ID 25719826 be lifted, and if a mistake has been made, that my access and purchased coins be fully restored.
I also kindly ask for a clear explanation of the reason for the ban, if there is one, so I can avoid any similar issues in the future.
Hello Dear Mr.Harman, Thanks for reaching out to Xena support. We're sorry to inform you that your account has been banned due to a violation of Xena’s Terms of Service. Although the reason displayed on your screen shows as “Porn,” please note that the actual reason for the ban is different. To learn more about the ban reason and the process for requesting an unban, please contact our Customer Support team directly inside the Xena app from any other active account. If you have any other questions or concerns, don't hesitate to reach out to us. Thank you for your understanding. Best Regards, Xena Support Team
