Xena App Banned My Account and Withheld My Funds

Kadir
Xena Live
November 23, 2025 7:10 PM90

Over the past two years, I made multiple balance top-ups through the Xena app for in-app purchases. However, about three months ago, my account was banned by the application, and since then I have not been able to access my account.

After my account was banned, I attempted to contact Xena through the app and other communication channels, but I received no response and no support. I am currently unable to locate my account, log in, or use the balances I previously loaded.

My Xena account ID is: 2262598. I am requesting a full refund of all the funds I have loaded into this account to date. I also demand a clear and transparent explanation as to why my account was banned and request that my grievance be resolved.

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