I got banned on Xena Live without warning and now my balance is gone, what should I do?

If your Xena Live account was banned and your balance disappeared, the first step is to contact the platform’s support and request a formal review of the ban.

The app lists a support contact such as [email protected], and you should include your user ID, screenshots of the ban message, and proof of any payments or top-ups when submitting the appeal.

Explain clearly that your account was banned without warning and that you had a remaining balance you cannot access.

According to the platform’s rules, Xena can suspend accounts for behavior they consider harmful, but users can still appeal the suspension and ask for clarification about the decision.

If support does not respond, please feel free to share your experience. You can also file a complaint on our website.